Terms of Service
These terms explain what Tally Voice does, what it writes to your QuickBooks, what it cannot do, and where its limits are. Like the privacy policy, it is written to be read, not filed.
Tally Voice answers questions about your QuickBooks accounts in plain English, by typing or by speaking. It also writes to them: it can create invoices, customers, and products and services. Nothing reaches QuickBooks until you confirm it.
1. Who we are
Tally Voice is operated by Infolabs Pty Ltd (ABN 61 615 110 346), an Australian company. These terms are the agreement between you and us about how you use it.
By using Tally Voice, you accept these terms. If you do not accept them, do not use it.
These terms cover the Tally Voice mobile app and the Tally Voice Telegram bot. They do not cover QuickBooks itself. Your relationship with Intuit is governed by Intuit's own terms, not by these.
2. What Tally Voice does
Tally Voice connects to your QuickBooks Online company and answers questions about it. You reach it through the mobile app or through the Telegram bot, and you can type or speak.
It reads your books
Every figure it quotes is fetched from QuickBooks at the moment you ask. It can tell you:
- your cash position, and what your day looks like in a single briefing;
- who owes you money, and how much is outstanding;
- your customer and supplier lists;
- the bills you owe;
- your products and services;
- your profit and loss; and
- your BAS amount and when it is due.
It also writes to your books
This is the part to read twice, because it is easy to assume an assistant only looks things up. Tally Voice can create records in your QuickBooks company. Specifically, it can create:
- invoices, with a customer and line items;
- customers, with the contact details you give it; and
- products and services.
These are real records in your real books. An invoice created this way is a QuickBooks invoice like any other. Section 3 explains the step that stands between the assistant proposing one and it existing.
3. How it writes to QuickBooks
Every write goes through the same two steps, and the second one is yours. The assistant proposes. You confirm. Only then does anything reach QuickBooks.
When you ask for an invoice, a customer or a product, the assistant does not create it. It prepares a draft and shows it back to you — the customer, the line items, the quantities, the prices, the total. Nothing has been sent anywhere at that point. If you do nothing, nothing happens.
Confirming in the app
You tap the confirm button on the draft card. It is a deliberate tap on a specific draft, so there is no ambiguity about what you agreed to.
Confirming by voice
You have to say a confirming word — "confirm", or something that contains it. A bare "yes" is not enough, on purpose. "Yes" is the easiest thing to say by accident, and in a voice conversation it can be an answer to something else entirely. Creating an invoice in someone's books is the least undoable thing the assistant does, so it asks for a word you would only say if you meant it.
A draft expires after 30 minutes. If you leave it and come back later, it has lapsed and nothing was created. Ask again and you will get a fresh draft.
You are responsible for what you confirm. Read the draft before you confirm it — the figures in it came from what you said, and the assistant can mishear or misunderstand you.
4. What it cannot do
One thing owners ask for often enough that it belongs in writing.
It cannot send payment reminders
Tally Voice cannot chase your customers for you. It can tell you who owes you money and how overdue they are, but it cannot send a reminder, and it has no way to.
The reason is in QuickBooks Online rather than in us: its API has no operation for sending a payment reminder. Re-sending the invoice is the nearest thing available, and re-sending an invoice is not a reminder — it is the same document arriving twice, which reads to a customer as an error rather than a nudge.
If you want automatic reminders, QuickBooks has its own reminder settings and they work well. Set them up there.
5. It can be wrong, and it is not your accountant
Tally Voice reads live figures from your books, so what it tells you is grounded in real data rather than guesswork. That is the honest case for trusting it. Here is the honest case against relying on it.
It is software, and it can be wrong. It can misread a question, pull a figure from the wrong period, mishear a word in a noisy room, or give a confident answer built on a number that was miscoded in QuickBooks months ago. It has no way of knowing that something in your books is wrong; it can only read what is there.
Tally Voice is not an accountant, a bookkeeper or a registered tax agent, and nothing it says is financial, tax or legal advice. It does not know your circumstances, it is not qualified to advise you, and it is not a substitute for someone who is. If a decision matters, check it with your accountant.
What that means in practice: you remain responsible for what goes into your books and for what you lodge. An invoice you confirmed is your invoice. A figure you acted on is your decision. If something the assistant produced is wrong and you confirmed it, the record in QuickBooks is yours to correct.
BAS figures in particular
When Tally Voice tells you your BAS amount, it is reading the GST and BAS liability accounts on your Balance Sheet — "GST payable" and "BAS suspense" — and telling you what is sitting in them. That is a useful indication of where you stand, and it is not a calculated BAS.
It does not check that your transactions are coded correctly, and it cannot know about anything that has not reached your books yet. It is an aid to help you see what is coming. It is not a lodgment, and it is not a substitute for preparing one. Lodge from your accounting records, with your accountant or agent if you use one.
6. Your account
Your account is yours. One account per person — do not share a login with someone else, and do not use someone else's.
Keep your password to yourself. We store it in a scrambled form and cannot read it, which means we also cannot recover it for you, and anyone who has it can see everything in your account.
If you think someone else has your password, or that your account has been used by someone who should not have it, tell us straight away at hello@tallyvoice.ai.
One practical warning, because it catches people out: if you connect Tally Voice to a Telegram account that other people can reach, then everyone who can reach that account can see your conversation and the figures in it. The privacy policy sets this out in more detail.
7. Your QuickBooks connection
You connect QuickBooks yourself, through Intuit. You log in to Intuit, and Intuit asks you whether to give Tally Voice access. We never see your QuickBooks password.
That authorisation is yours to withdraw. You can revoke our access from inside QuickBooks at any time, without asking us and without our involvement. The moment you do, Tally Voice can no longer read your books or write to them.
You need the right to connect the company you connect. If the books belong to a business you do not run, get the owner's authority before you connect them.
8. Using it properly
Two rules, and they are the obvious ones.
- Do not use Tally Voice to break the law.
- Do not use it to reach books you have no right to see.
If an account is being used for either of those, we may suspend it.
9. Changes to the service
Tally Voice is still being built, and it will change. We may add features, change how something works, or stop offering part of it. We may also discontinue the service.
If we discontinue it, or remove something you rely on, we will tell account holders by email. We will not simply switch it off and let you find out.
10. Changes to these terms
When we change these terms, the change appears on this page and the "last updated" date at the top changes with it. That date is how you can tell whether anything has moved since you last read it.
Where a change is significant — something that alters what the service does, what it writes, or what you are responsible for — we will also email account holders directly, so that you are not relying on noticing a date.
11. Your information
Everything about what we store, where it is kept, who else sees it, how long we keep it and how you delete it is in the privacy policy. It is a separate document because it answers a different question, and it is worth reading in full.
The short version: your conversation is stored in our own database in Sydney, your books are not copied to us, and you can clear your history from the app whenever you like.
12. Which law applies
These terms are governed by the law of Queensland and of Australia. If there is a dispute we cannot resolve between us, it goes to the courts of Queensland.
13. Contact us
For anything in these terms — a question, a problem, or something that does not read right — email hello@tallyvoice.ai.
We aim to respond within a few business days.